All items are screened for authenticity by our team prior to delivery to the buyer.
AGAN does not accept fake or counterfeit merchandise. If we suspect for any reason that a submitted consignment is not authentic we will contact the consignor for proof of purchase in an effort to establish the items authenticity. Items AGAN determines are counterfeit will be returned to the seller and their account will be suspended.
Should you require further information regarding an item being sold by an independent or VIP seller , you may message us directly for further information regarding the original purchase.
Our payment system is also in place to protect both buyers and sellers, payment will not be processed until 14 days after it has been received by the buyer. Moreover, the buyer will fill in a checklist once the item is received from his side to confirm that the item is acceptable and as described.
You can see if an item is being sold via AGAN VIP service or by an independent seller on the item detail page, directly below the images.
Please contact admin with any queries. [email protected]