Returning an item

If you would like to return an item you have ordered, please contact our admin. If you bought a VIP item (an item directly from AGAN's VIP service), you may return the item within 14 days from the delivery date unless otherwise mentioned in the listing. The postage will be at your personal cost, unless the item is not as listed i.e. a defect that was not stated, or a different item to the one purchased. For all returns, a standard of 160 EGP handling charge is applied as we have to facilitate both buyer and seller's needs.

We would advise you to contact our admin prior to purchase to ask any further questions you may have. The seller's return policy is on each item page.

How to make a return

1) Contact AGAN admin to inform us of the discrepancies/your reason for a return.

2) Courier will be sent to you to pick up the item and make sure of its condition.

3) After it has been returned to the seller, you’ll receive your refund within 14 days.


  1. Buyers must email with any questions before purchasing an item.

  2. All items are listed as accurately as possible on AGAN.

  3. All hats, underwear and swimwear items are strictly non-refundable.

  4. Please ask us for detailed guidance on size if required prior to purchase.

  5. Returns will be permitted if an item has been incorrectly described, presents unsatisfactory quality or is not fit for purpose.

  6. Items are considered incorrectly listed within the bounds of good sense (i.e. if the presence of three scratches is mentioned in the listing and there turns out to be a minor fourth, return will not be permitted) The return postage costs will be covered by the buyer, unless the item has been incorrectly listed or an agreement has been made with the seller.

  7. Buyers have 14 days from the shipping date unless otherwise mentioned on the item page, to apply for a return authorization. If no application is made, the seller will be paid after 14 days.

  8. In the event of any dispute, or goods being damaged, please notify us before returning an item.

  9. Upon receipt of the item, in the same condition as it was sent, AGAN will refund the buyer in the manner the payment was made.

  10. In keeping with the high standards on AGAN, the item must be returned unworn, unused, and not damaged in any way. If it is suspected that a buyer has used or worn an item, then the refund may be refused and the item returned to the buyer.

  11. All items must be suitably packaged and in the exact condition in which they were sent.

  12. All items are sent by recorded delivery.

  13. Items should be returned within 14 days, unless otherwise mentioned.

  14. AGAN insures packages and is responsible for returned items being lost or damaged in the post.

  15. In the event of a non-genuine, item being listed, with an intent to sell as genuine, feedback should be given to AGAN and the seller will be blocked from listing further items.

If you need help, please notify us in writing so we have documentation, and we'll do our best to resolve any issues or disputes. We will contact the seller for you, and ask them to solve any problems promptly.


AGAN does not accept any liability with regards to individual terms made between buyer and Individual Sellers. Individual sellers are considered members who are selling their personal items i.e. peer to peer sales.